Frequently asked questions
What is the minimum age requirement?
The minimum age requirement is 5 years old. However please bear in mind not all 5 year olds will find this easy and you should use your discretion when considering purchasing a ticket. Please be aware children under the age of 12 are not allowed on the course without a parent who is also participating, i.e has purchased a ticket and will be on the course with them. Children remain the responsibility of their parent/guardian at ALL times.
Do I have to take part with my child?
Yes if your child is under 12. You must purchase an Adult ticket and be on the course with your child/ren. You can bring up to 5 children onto the course under 1 Adult ticket. However, whilst it is okay to bring other children onto the course, you should decide if this suggested ratio is appropriate based on the cihldren's capability and behaviour. Children not adhering to the rules will be asked to leave the course. There are members of staff on the course at all times but if the sessions are busy they may not always be on hand to help your children.
Can my child bring his/her friends, even if their parents are not present?
Yes. However, if any of the children are under 12 at least one parent must be on the course as a participant. We do however recommend a ratio of no more than 1 adult to 5 children. However you should decide whether this is appropriate based on the children's capability and behaviour. Any children not adhering to the rules will be asked to leave the course. There are members of OTG staff on the course at all times but if the session is busy they may not always be on hand to help your children.
Can I pay on the day?
For most sessions you can but you may not be able to if it is an event so please check the advertising. It may also be more expensive and you will not be able to get online prices on the gate. If you have any difficulty booking online please call us on 07890 991437 or email us email@example.com
If I change my mind or can't come, do you give refunds?
No we do not provide refunds. However you can change your booking up to 24 hours before the start of your session and we would be happy to transfer it to another date. This is only applicable to Pay & Play sessions and does not apply to group bookings, private bookings or parties.
How long is a session and what is involved?
Each pay & play session is 90 minutes long. It starts with a safety brief and then a member of the OTG team will take you around the course (optional). You are then free to play on the equipment and there will be a timed lap at the end if you wish to take part in this.
What do I need to bring with me?
You should bring proof of your booking and your signed waiver (if you have printed this). If not you will be asked to complete and sign a waiver. We also strongly recommend you bring gloves - this helps with grip and stops you getting splinters etc. However, these are available to buy on site but we cannot guarantee stock. Bringing your own drinking water is also recommended.
Are there changing facilities
Yes there are minimal changing facilities. We ask that you come dressed appropriately and bring a carrier bag to take wet/muddy clothes home in and a clean change of clothes. We also recommend you bring a towel.
What should I wear?
We recommend you wear close-fitting clothing and layer up. You should wear clothing that covers your arms and especially your legs. We strongly recommend gloves. Trainers or trail shoes are essential. Strictly no spikes. High heels, flip flops and strappy sandals etc are not permitted on the course. Long hair should be tied back and all jewellery removed. Please do not bring valuables. If you do, you bring these entirely at your own risk.
Is there water/refreshments available?
At the moment we have no refreshments available but we are looking into this. We strongly recommend you bring bottles of water with you and please bring extra when the weather is hot. Please be aware there is lots of water around the course but this water is NOT suitable for drinking.
Are spectators allowed?
Yes we welcome spectators! The obstacle course is a large arena with lanes. We ask that spectators stay on the edge of the arena and do not venture onto the lanes for health and safety reasons. We appreciate spectators may wish to take photos and we ask that you be considerate to the other participants when doing this and do not share images of other people on social media without their consent.
What about my toddler/other children who are not taking part?
There is a small toddler area that we are currently developing. Your children under the age of 6 are welcome to play here but this is not supervised and you are responsible for your children at ALL times. Please bear in mind there is a car park just the other side of the area which will get very busy. Children who are not participating must not venture onto the obstacle course at ANY time.
Why do I need to sign a waiver?
The obstacle course is a fun activity but carries a risk of injury. Signing a waiver ensures you are aware of the risks and have taken on board the Activity Rules and safety instructions.
Is it safe?
This type of activity carries a risk of injury. OTG have taken all steps necessary to minimise risk but you should satisfy yourself that you are happy to take part before attempting the course, and that you are fit and well enough to do so.
Are there toilets?
Yes we now have a toilet on site! This is accessed by a code, please ask a member of staff for the code if you wish to use the toilet. The toilet is sanitised regularly.
Is there car parking?
Yes there is FREE car parking on site. However this is at your own risk and any valuables left in your car are left entirely at your own risk. The car park is visible from the course.
Can I hire the course for a private event?
Yes. We hire out the course for private events. We also run kids parties, stag/hen parties and corporate days. We also welcome enquiries from local schools and colleges looking for something different for their PE sessions. For further information on any of these events, or for private hire, please email us firstname.lastname@example.org
Where is OTG?
OTG is on Brook Road, Bassingbourn SG8 5NS. Please use this postcode for satnav. A map and directions are available at the bottom of our homepage.
I want to book a party
Please go to our 'PARTIES' page and see the separate FAQ's for parties. You can now book your party via our website, please go to our booking page.
Who can complete a waiver?
From the age of 16 you can sign your own waiver. Someone over the age of 18 is needed to sign a waiver of anyone under the age of 16.
I am organising a party/large booking what shall I do about waivers?
Please ask parents to log onto our website and complete an online waiver on behalf of their child. Waivers must be signed in advance of any party taking place. Please see our FAQ's on our 'PARTIES' page for more information.
COVID-19 - IS IT SAFE TO COME AND WHAT MEASURES ARE IN PLACE?
We are open and operating within current government guidelines and consider our venue as safe as possible. We are an outdoor venue and our droplet transmission rate is considered 'low'. We take the safety of our customers extremely seriously and have also put in place additional measures.